Returns & Refunds

Our Returns Promise

We want you to shop with confidence.

If there's a problem with your order, we're here to help. Our aim is to make the returns process as straightforward and hassle-free as possible while ensuring every customer receives the service they expect.

Changed Your Mind?

If you've changed your mind about your purchase, you may return eligible items within 14 days of receiving your order, provided they are:

  • Unused and unopened
  • In their original condition
  • Returned with any original packaging where applicable

Please contact us before returning any item so we can provide the correct return instructions.

Please note that return postage costs for unwanted items are the responsibility of the customer unless the item is faulty or supplied in error.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, we may ask for:

  • Your order number
  • A brief description of the issue
  • Photographs of the product or packaging where appropriate

Once we've reviewed the information, we'll work with you to provide an appropriate resolution, which may include a replacement, refund or other suitable solution.

Refunds

Once a returned item has been received and inspected, any approved refund will be processed back to your original payment method.

Please note that it may take several working days for your payment provider or bank to make the funds available in your account.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used or altered unless they are faulty.

This includes:

  • Opened perfume oils
  • Opened Eau de Parfum sprays
  • Opened home fragrance products
  • Products returned in an unsaleable condition

Your statutory consumer rights are not affected.

How to Request a Return

If you need to arrange a return, please contact us with:

  • Your name
  • Order number
  • Details of the item
  • Reason for your return

We'll provide instructions on the next steps and do our best to resolve your enquiry promptly.

Need Help?

If you have any questions regarding returns or refunds, please visit our Contact Us page.

We're always happy to help.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.